Bună!
NU vei găsi "fix" aceste "capitole" :(
Vezi diverse IDEI/materiale la linkul :
http://www.util21.ro/......ociere.htm
http://www.google.ro/......http?/url
http://biblioteca.regielive.ro/......-4473.html
http://www.asecib.ase.ro/Roman/PDF/CAP8.pdf
http://www.slideshare.net/BoneaCrina/tehnici-de-negociere
http://www.unibuc.ro/......ormale.pdf
http://flogabriel.wordpress.com/negocieri/
http://en.wikipedia.org/wiki/Best_alternative_to_a_negotiated_agreement
http://www.beyondintractability.org/essay/batna
http://www.negotiationtraining.com.au/articles/next-best-option/
http://www.negotiations.com/articles/best-alternative/
Toate cele bune.