Bună ziua! Am făcut o comanda pe shein și nu am ridicat comanda deoarece nu eram în tara, dar banii mi s-au luat din cont. Îmi vreau bani înapoi. Cum sa procedez? Sau cui sa ma adresez?

Poti obtine refund in functie de termenii si conditiile shein
poti citi despre asta la ei pe platforma
https://us.shein.com/refund-a-1703.html
https://us.shein.com/Return-Policy-a-281.html

Refunds
1. Refunds will be issued only after a return-eligible item, postmarked within 35 days after the purchase date, has been received at our warehouse and has passed our quality check.
2. For products that are returned in accordance with this Return Policy and pass our quality check, refunds will be processed within 7 business days after we receive your return package. The refund will be issued to the original payment method or your SHEIN Wallet, as per your request.
Unfortunately, due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
3. The original shipping fee, if any, is non-refundable.
NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.

" Îmi vreau bani înapoi. Cum sa procedez? Sau cui sa ma adresez? "

normal ca te adresezi lor, celor de la shein, prin platoforma lor dechizi cerere de refund