Buna ziua! Am făcut o comanda pe temu și telefonul mi-a fost un service și nu am putut răspunde la apel sau la mail când îmi vine comanda și acum cică mi-a fost returnata.Cum as putea sa îmi primesc banii? Sau măcar sa mi se aducă comanda înapoi.

Trebuie sa ceri refund

citeste punctele 6 si 7 de pe siteul lor la acest link https://www.temu.com/return-and-refund-policy.html

6. Refunds
I. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
II. For refunds of missing items or items not delivered, choose the corresponding reason after clicking "Return/other help" to request a refund or talk to our customer service personnel for help. The tracking information from the carrier decides whether an item had been delivered or not.
III. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a Temu’s error. The insurance costs, if any, are also non-refundable.
IV. You can choose to accept Temu credits instead of a refund to the original payment method.
Refunds to Temu credits are faster than your original payment method.
Temu credits have no expiration date.
The refunds to Temu credits cannot be reversed once the refunds are processed.
Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.
For more information about Temu credits, please visit: About credit balance.
V. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
VI. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.