Hello,
Please be assured that avast! does not intentionally recognize other valid software as suspicious. The last thing we want to do is to cause problems for our users who are using other valid software at the same time. However, we are sure you understand that to provide maximum protection against genuine virus threats, false positive alerts can sometimes arise.
In this case, there may be some file within the other software that avast! has incorrectly identified as suspicious. If this is the case, then it is something we would like to fix.
To help us fix this problem, could you please send us the specific file or direct link that avast! has identified? (even index.html or similar file)together with print screen of the page? If it is indeed a valid file that is used by the other software, we will of course remove it from the virus database to prevent it from being reported again.
Zip this file/s under the password "virus" without quotes and send it to virus@avast.com (write false positive into the subject line, please). Or send us files or the link attached with this ticket.
In the meantime, you can stop this from being reported as a potential virus using the "Exclusion" facility within avast!
We would like to thank you for bringing this to our attention and as soon as we know exactly which file is causing the problem, we will try to remedy it as quickly as possible.
Best Regards,
Petr Bucek
Technical Support
AVAST Software a. s.
Budějovická 1518/13A
140 00 Prague, Czech Republic
Ticket Details
Ticket ID: YSW-263-55175
Department: Virus and FP reports
Type: Communication
Status: On Hold
Priority: Normal
Support Center: https://support. avast.com/index.php?
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